tr99's Privacy Policy
Here is a complete and transparent description of how your personal information is collected, stored, and kept secure on the tr99 platform.
Introduction & Scope
tr99 is a safe and reliable online gaming platform in Bangladesh. We believe that protecting our users' privacy is not just a legal obligation — it is also our ethical responsibility. This Privacy Policy ("Policy") describes how tr99 collects, uses, stores, and, where necessary, shares your personal information with third parties.
This Policy applies to the tr99 website, mobile version, and all related services. By creating an account on tr99 or using our services, you are considered to have accepted the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services.
Before reading this Policy, please read our Terms & Conditions. The Privacy Policy and Terms & Conditions together form the complete legal framework of tr99.
What Information We Collect
tr99 collects only the information necessary to provide our services properly. We do not collect any unnecessary personal information.
2.1 Registration & Identity Information
- Full name (in Bengali or English)
- Date of birth (for age verification — individuals under 21 cannot register)
- Mobile phone number
- Email address
- Valid Bangladeshi ID number (if required)
2.2 Financial & Transaction Information
- bKash, Nagad, or Rocket account number
- Bank account details (for bank transfers)
- Deposit and withdrawal transaction history
- Records of bonuses given and received
2.3 Technical & Usage Information
- IP address and device type
- Browser and operating system information
- Site usage patterns (pages visited, click patterns)
- Cookie and session token information
- Gaming history and behaviour information
2.4 Communication Information
- Messages sent via live chat
- Enquiries or complaints sent by email
- Information and feedback provided to customer support
Purpose of Using Information
tr99 uses your personal information for the purposes listed below. We will never use your information beyond the stated purposes without your knowledge.
3.1 Account Management & Identity Verification
Your information is used to create and manage your account and to verify your identity and age. This ensures that only individuals aged 21 or older can use tr99's services.
3.2 Processing Financial Transactions
Your information is used to process your deposit and withdrawal requests, prevent fraud, and maintain accurate financial records. This information is essential to ensure secure transactions via bKash, Nagad, Rocket, and bank transfer.
3.3 Providing Customer Support
Your information is needed to resolve any issues you encounter and to provide assistance via 24/7 live chat and email.
3.4 Improving Service Quality
Your information is used to analyse user experience and improve our platform, add new games and features, and identify and resolve technical issues.
3.5 Ensuring Responsible Gaming
Your information may be used to monitor your gaming behaviour, identify potentially problematic patterns, and provide support related to responsible gaming.
3.6 Promotions & Communications
With your consent, we may send you information about new offers, bonuses, and promotions. You may request to stop receiving such communications at any time.
Cookies & Tracking Technologies
Cookies and similar technologies are used on the tr99 website. Cookies are small data files stored in your browser that make your experience on the site easier and more personalised.
4.1 Essential Cookies
These cookies are essential for the core functionality of the site. This includes maintaining login sessions, security verification, and saving your preferences. Without these cookies, tr99 cannot function properly.
4.2 Functional Cookies
These cookies remember your language preferences, display settings, and other personalisation information so you do not have to reconfigure the same settings on your next visit.
4.3 Analytics Cookies
Analytics cookies are used to understand how users are using our site. This information is collected in aggregate form and is not used to identify any specific individual.
You can reject most cookies by changing your browser settings. However, this may limit some features of the site. Essential cookies are always active.
Sharing Information with Third Parties
tr99 does not sell your personal information. We share information with third parties only in specific and limited circumstances.
5.1 Payment Providers
Necessary information is shared with bKash, Nagad, Rocket, and banking partners to complete your financial transactions. These partners have their own privacy policies, which can be found on their respective sites.
5.2 Technology Service Providers
Limited information may be shared with technology service providers to operate our platform. These providers work under strict confidentiality agreements and may only use your information for the purposes specified in those agreements.
5.3 Legal Obligations
tr99 may be required to provide information to authorities to comply with applicable laws, regulations, or court orders in Bangladesh. In such cases, we will provide only the information legally required.
5.4 Fraud Prevention
Information may be shared with relevant authorities or organisations to detect and prevent money laundering, fraud, or other illegal activities.
Data Security Measures
tr99 uses industry-standard technologies and processes to keep your personal information secure. Our security framework is reviewed and updated regularly.
All data transmissions are protected by 256-bit SSL encryption. This means that the information exchanged between you and our servers is fully encrypted.
Your information is stored on secure servers and can only be accessed by authorised personnel for specific purposes.
Strict access control measures ensure that only trained and authorised personnel can access your information.
Our systems are monitored 24/7 for any unusual activity, and potential threats are addressed promptly.
However, no data transmission over the internet can be guaranteed to be 100% secure. We strive to ensure the highest level of security, but it is not possible to guarantee the complete imperviousness of any system.
Data Retention Period
tr99 does not retain your information longer than necessary. The retention period depends on the type and purpose of the information.
- Account information: for the duration the account is active and for any period required by applicable law after closure
- Financial transaction records: for the period required by financial laws and regulations
- Communication records: for the period necessary to maintain customer service standards
- Technical logs: for a limited period necessary for system security and issue detection
- Marketing preferences: until you unsubscribe
Once the designated period ends, your information is securely deleted or anonymised so that you can no longer be identified.
Your Rights & Controls
You have certain important rights regarding your information at tr99. We respect these rights and help you exercise them.
8.1 Right to Access Information
You can find out what information we hold about you. To make this request, contact us at [email protected].
8.2 Right to Correct Information
If any of your information is incorrect or incomplete, you may request a correction. We will make the necessary corrections as quickly as possible.
8.3 Right to Delete Information
In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a specific period due to legal obligations.
8.4 Right to Opt Out of Marketing Communications
You may request to stop receiving promotional emails or messages at any time. Essential service-related communications may continue after such a request.
8.5 Right to Data Portability
In certain circumstances you may request to receive your information in a structured, commonly used format.
To exercise any of the above rights, contact us at [email protected]. We will give proper consideration to every request.
Protection of Minors
tr99's services are for individuals aged 21 or older only. We do not knowingly collect personal information from anyone under the age of 21.
Age verification is in place during the registration process. If we learn that someone under the age of 21 is using our services or has provided personal information, their account will be closed immediately and the relevant information will be deleted.
If you believe a minor is using our services, please let us know at [email protected].
Policy Changes & Updates
tr99 may update this Privacy Policy from time to time to reflect changes in applicable law, business practices, or technology.
For any significant changes, we will notify you via your registered email address or through a notice on the site. If you continue using tr99 after a change, you will be considered to have agreed to the updated Policy.
The latest version of this policy will always be available on this page. Please note the "Last Updated" date at the top of the page.
Contact Us
If you have any questions, concerns, or requests regarding the privacy policy, please get in touch with us. The tr99 customer support team is available 24/7 in both Bengali and English.
When sending a privacy complaint or data access request by email, please clearly state your account details and the specifics of your request. We will do our best to respond as quickly as possible.
Related Policies
Please also read the pages below to understand tr99's complete legal framework. Each policy complements the others and together they define your rights and responsibilities.