Frequently Asked Questions
tr99 FAQ — Answers to All
tr99 FAQ — Answers to All
Your Questions Here
Bonuses, deposits, withdrawals, and support — find detailed answers to everything you want to know about tr99 on this page.
Whether you are new to tr99 or an experienced player, questions are bound to come up. How bonuses work, how long withdrawals take, which deposit methods are available, how to reach support — we have covered all of this in detail below. The questions are organized into four categories so you can find what you need easily. If you have anything else to ask, our 24/7 live chat support is always ready.
Category 01
Bonus Terms
The welcome bonus is added to your account automatically the first time you deposit at tr99 — no separate code or application needed. You qualify for the bonus with a minimum deposit of ৳500. For example: a ৳1,000 deposit earns a ৳1,500 bonus, giving you a total balance of ৳2,500.
The tr99 welcome bonus carries a 15x wagering requirement, calculated on the bonus amount only, not on the deposit amount. Example: if your bonus is ৳1,500, you need to place a total of ৳22,500 in bets before you can withdraw bonus winnings. Once that is complete, the money earned from the bonus becomes withdrawable.
Slots and fishing games generally count in full toward the wagering requirement. Live casino games such as roulette or baccarat may count partially. For the exact list, check the tr99 terms and conditions page or ask in live chat — our support team is always ready to help.
Yes, you can cancel a bonus at any time. Keep in mind, though, that cancelling a bonus will also cancel all winnings earned from that bonus. Only the original deposit balance (if any remains) will stay in your account. To cancel a bonus, submit a request via live chat.
Yes, every bonus at tr99 has a set expiry period. In general, if the wagering requirement is not completed within the specified time after the bonus is issued, the bonus may expire. To know the exact expiry for your bonus, check the terms at the time you receive it or contact the support team.
Category 02
Contact & Support
tr99 has two support channels: live chat and email. Live chat gives you direct, real-time assistance. To reach us by email, write to [email protected]. Both channels offer support in Bengali and English.
Absolutely. The tr99 support team is able to serve you in both Bengali and English. With Bangladeshi players in mind, our support staff can communicate clearly in Bengali, so share your issue without any language barrier.
Yes, tr99's live chat and email support are available 24 hours a day, 7 days a week. Whether it's late at night, early in the morning, or any other time, contact us via live chat — the support team is always available. This service runs without interruption even on public holidays.
To get a faster resolution, have the following information on hand before you reach out: your account username or registered email, a detailed description of the problem, the transaction ID or amount if the issue is transaction-related, and the time the problem occurred. Providing these details allows the support team to resolve your issue much more quickly.
Category 03
Withdrawal Questions
The minimum withdrawal amount at tr99 is ৳1,000. Withdrawal requests below this amount cannot be processed. Before requesting a withdrawal, make sure your account has at least this much in winning balance.
tr99 typically completes withdrawals within 1 hour. This applies to withdrawals to bKash, Nagad, or Rocket. Bank transfers may take a little longer, as the bank's own processing time is also a factor.
Yes, but conditions apply. You must meet the wagering requirement before withdrawing bonus winnings. Once the 15x wagering condition is fulfilled, the bonus winnings convert to your regular balance and can be withdrawn normally. Withdrawal requests cannot be submitted while wagering is still incomplete.
No. Under tr99's security policy, withdrawals can only be made to a bKash, Nagad, Rocket, or bank account registered in your own name. Sending funds to a third-party account is not possible, and such requests are declined for security reasons.
Yes, tr99's withdrawal service is available 7 days a week, 24 hours a day. Withdrawal requests can be submitted and processed at night or on Friday and Saturday holidays. Funds typically arrive within 1 hour, and we aim to maintain that target even on holidays.
Category 04
Making a Deposit
The minimum deposit at tr99 is ৳500. This limit is the same across all deposit methods — whether you use bKash, Nagad, Rocket, or bank transfer, you must deposit at least ৳500. This minimum also applies to qualify for the welcome bonus.
tr99 supports four deposit methods: bKash, Nagad, Rocket and bank transfer. For bank transfer, you can use major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank. The minimum deposit is ৳500 for every method.
Depositing with Nagad is straightforward. Go to the tr99 deposit page, select the Nagad option, and send the specified amount to the Nagad number shown. Note down the transaction ID after sending and enter it in the deposit form. With the correct details, your balance will be credited quickly.
Deposits are usually credited within a short time. If it still has not appeared after a while, contact us via live chat. When you reach out, share the transaction ID of the transfer, the method used (bKash / Nagad / Rocket / bank), the amount, and the time. The support team will verify and resolve the issue promptly.
The maximum deposit limit may vary by method and account type. To find out the exact maximum limits, check the tr99 deposit page or ask in live chat. For mobile banking methods (bKash, Nagad, Rocket), their own daily transaction limits may also apply.
Still have questions? We are here.
tr99's 24/7 support team is always by your side. Chat with us directly via live chat or send an email — help is available in Bengali or English.
Email: [email protected]